Terms and Conditions: Accommodation

Casas de Selim
Jan 1, 2020
9 min read

Updated: 2 hours ago

Index

Introduction
Service Provider
Contact Channels
Reservation
Cancellation
Rules
Schedules
Accommodation Units
Exclusive Responsibility of the Client
Disclaimer of Liability
Tourist Houses Casas de Selim
Useful Contacts
Processing of Personal Data
Final Provisions

1. Introduction

1.1. These Terms and Conditions govern the activity of the tourist developments operated under the commercial name Casas de Selim, as well as the legal regime applicable to the conclusion, execution and termination of accommodation service contracts established between the service provider and the respective clients, establishing the rights and obligations of the parties, applying to all reservations made through the available channels and constituting an integral and essential part of the contract entered into.

1.2. In the event of any doubt or matter not addressed, the client should not make a reservation and must request clarification through the available contact channels.

1.3. By making the reservation, the client declares that they have read, understood and fully accepted these Terms and Conditions, which constitute a binding contract between the client and the service provider.

1.4. These Terms and Conditions replace all previous versions. Any future amendments will be published on the official website (www.casasdeselim.com) and communicated whenever possible.

2. Service Provider

2.1. Commercial name: Casas de Selim

2.2. Legal name: Tree Tops, Lda

2.3. NIPC/VAT: PT510756514

2.4. Registered office: Rua General Amílcar Mota, no. 187, 4970-459 Arcos de Valdevez

2.5. Contact: +351 960 208 252

2.6. Email: geral@casasdeselim.com

2.7. Official website: www.casasdeselim.com

3. Contact Channels

3.1. Telephone contact: +351 960 208 252

3.2. Email: geral@casasdeselim.com

3.3. In person: Caminho Central de Selim, Couto, 4970-130 Arcos de Valdevez

4. Reservation

4.1. The accommodation price is defined per accommodation unit and may vary depending on the number of guests indicated in the reservation, the typology, the length of stay and other applicable commercial criteria.

4.2. Children up to and including 12 years of age do not pay, up to a maximum of 2 children per accommodation.

4.3. Other complementary services may be provided.

4.4. Other fees may apply.

4.5. Reservations are accepted through the available contact channels.

4.6. Reservations are accepted through various booking channels for this purpose such as OTAs (Airbnb, Booking, others…) and partners.

4.7. All reservations are subject to availability and confirmation.

4.8. The service is 100% prepaid.

4.9. Accepted payment methods:

4.9.1. Bank card.

4.9.2. Cash.

4.9.3. Bank transfer.

4.9.4. MbWay.

4.10. The client must send proof of payment to the service provider whenever instant confirmation of receipt of the amount is not verified.

4.11. In the event of the Client’s no-show, the reservation is cancelled without the right to refund.

4.12. On the check-in date, if the client does not appear by 8:00 p.m. local time and it is not possible to contact them through the contacts provided in the reservation, the service provider reserves the right to consider the reservation as a no-show, proceeding with the automatic cancellation of the contract and making the accommodation available for new reservations.

4.13. In case of a bank card associated with the reservation, it may be used for additional charges.

4.14. The minimum age to make a reservation is 18 years old.

4.15. The accommodation of minors without the accompaniment of a legal guardian of legal age is not permitted.

4.16. For contractual purposes, guests must cumulatively and mandatorily complete the check-in form where the following data is requested:

4.16.1. Valid legal identification document (passport if outside the Schengen area).

4.16.2. Address.

4.16.3. Email.

4.16.4. Telephone contact.

4.16.5. Vehicle registration plate (if applicable).

4.16.6. Signature.

4.17. Failure to complete the check-in form prevents the provision of the accommodation service with loss of the total reservation amount.

4.18. The client unconditionally accepts the reproduction in copy of the identification document, solely and exclusively for the purposes of the contractual relationship.

4.19. The client must appear in person within the defined check-in period.

4.20. The service provider reserves the right to refuse the provision of accommodation to any client who does not comply with legal and safety requirements, or who may put their own physical integrity or that of third parties at risk.

4.21. The service provider operates under a dynamic pricing regime, and the presented values may vary depending on typology, dates, demand and other commercial criteria, with the final price being fixed at the time of confirmation and payment of the reservation, without prejudice to point 6 of this regulation.

4.22. The language spoken by the service provider is Portuguese and English.

4.23. Under normal circumstances and within the scope of the reservation, the reservation holder receives all necessary information via email, including the location.

4.24. The service provider works with reservation management software.

4.25. The number of guests indicated in the reservation must correspond to the effective occupancy of the accommodation. Omission or incorrect declaration may determine the application of additional tariffs or the immediate termination of the stay, without the right to refund.

4.26. Reservation conditions may be subject to changes depending on the sales channel.

4.27. The presented prices include VAT at the legal rate in force. Should a municipal tourist tax or any other supervening legal charge become applicable, the respective amount shall be borne by the client.

5. Cancellation

5.1. The client has a period of 1 (one) hour after formalizing the reservation to proceed with its cancellation with a 100% refund, provided that the request is made in writing through the official channels.

5.2. Cancellation made up to 7 days before the check-in date entitles the client to a 100% refund.

5.3. Cancellation made less than 7 days before the check-in date does not entitle the client to a refund.

5.4. The service provider may cancel or suspend the reservation for duly justified reasons, namely for technical, operational, security reasons, force majeure or circumstances that make the execution of the contract impossible or inadvisable, giving rise, as applicable, to rescheduling or full refund of the amounts paid, without this resulting in any obligation of additional compensation.

5.5. The service provider reserves the right to cancel or rectify the reservation whenever it results from material, technical, computer or human error, namely a manifest error in the indication of the price or characteristics of the accommodation, including clearly derisory or disproportionate values compared to the practiced tariffs. In such case, the client will be notified to accept the price correction or opt for cancellation with full refund of the amounts paid, with no right to any compensation.

5.6. In case of cancellation due to force majeure reasons (e.g.: fire, natural phenomena, flooding, legal restrictions), the service provider cannot be held responsible for any additional expenses of the client (e.g.: transport, meals, others).

5.7. Force majeure is considered any unforeseeable, unavoidable event external to the sphere of control of the service provider.

5.8. The refund is processed within 1 to 5 business days, depending on the payment method and the banking institution.

5.9. Cancellation conditions may be subject to changes depending on the sales channel.

6. Rules

6.1. One (1) pet is allowed.

6.2. The accommodation of a pet must be mandatorily communicated to the service provider.

6.3. Costs may be applied to the accommodation of the pet.

6.4. It is prohibited in the accommodation:

6.4.1. Presence and accommodation of third parties.

6.4.2. Parties and events without authorization.

6.4.3. Smoking.

6.4.4. Use of pyrotechnics.

6.4.5. Stay of minors without accompaniment of the legal guardian.

6.4.6. Use of unauthorized equipment.

6.5. Non-compliance with the rules may determine the immediate termination of the stay, without the right to refund, as well as the imputation of all verified damages and losses, including additional costs of cleaning, repair or compensation to third parties.

6.6. Those responsible for minors must ensure their good behavior and be responsible for damages caused by them.

6.7. The service provider must be immediately alerted in case of any damage, malfunction or non-conformity detected.

7. Schedules

7.1. Check-in period: 4:00 p.m. to 8:00 p.m.

7.2. Check-out period: 8:00 a.m. to 10:00 a.m.

7.3. Rest and quiet period: 11:00 p.m. to 8:00 a.m.

7.4. Staying in the accommodation beyond the check-out time may lead to payment of additional amounts, under the exclusive responsibility of the client.

7.5. Costs may be requested for the late check-out service.

8. Accommodation Units

8.1. The accommodation units are typical Portuguese rustic houses.

8.2. The accommodation units are equipped with the equipment mentioned in the respective advertisements.

8.3. The service provider may resort to video surveillance systems, without prejudice to the privacy of clients and in compliance with applicable Portuguese law.

8.4. The accommodation units may require the indispensable use of stairs.

8.5. The accommodation units are cleaned/disinfected before each stay.

8.6. The service provider has limited cots and extra beds subject to stock and possible costs.

9. Exclusive Responsibility of the Client

9.1. The client is responsible for the accommodation and occupants and must adopt diligent and prudent conduct.

9.2. The client is responsible for any damage, loss or theft resulting from their stay in the accommodation.

9.3. The client must compensate the service provider for damages arising from repair of the accommodation and consequent suspension of its activity.

9.4. The client shall be responsible for the effectively ascertained damages, including duly proven loss of profits.

9.5. The client is responsible for payment of administrative offences resulting from their conduct, negligence or violation of rules provided for in Portuguese law.

9.6. The service provider is not responsible for loss, damage or theft of personal belongings, and the client must ensure their adequate protection.

9.7. In case of incident, damage or abnormal situation related to the stay, the client undertakes to immediately communicate such fact to the service provider and to cooperate in the respective investigation before leaving the premises, whenever reasonably possible.

9.8. The client must supervise minors under their care at all times, and the service provider is not responsible for incidents occurring with the minor.

10. Disclaimer of Liability

10.1. Without prejudice to applicable mandatory legal provisions, the service provider shall not be responsible, except in cases of intent or gross negligence, under the terms of the applicable legislation:

10.1.1. For the weather conditions at the location and date of the stay.

10.1.2. For lack of equipment or conditions not mentioned in the accommodation advertisements.

10.1.3. For power failures.

10.1.4. For acts of third parties.

10.1.5. For natural conditions.

11. Tourist Houses Casas de Selim

11.1. Casa Altiva: RNET no. 9683